| Fixing connection problems |
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This troubleshooter may help you solve problems that the Internet Connection wizard might encounter while connecting to the Internet Referral Service or your Internet service provider (ISP).*
Just click to answer the questions, and try the suggested steps to fix the problem.
What's wrong?
The Internet Connection wizard could not detect or access my modem.
The wizard could not detect a dial tone.
I hear a message from the operator.
I hear a ring, but there is no answer or a person answers.
A modem answers, but the wizard cannot establish a connection.
My modem disconnects while I'm signing up or using the Internet Referral Service.
My modem is fine, but I still can't connect.
* All Modem, DSL, cable or T1 connections must be configured by your local provider.