This is a login error message which displays when you incorrectly enter your user name or password. Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them.

This is a generic message for hiding complex failures from the user. Sometimes this error may result when the user attempts to submit information but the required information is incomplete. For instance, if attempting to send an order make sure a Purchase Order Number is entered if the store requires one.

By design, Internet Explorer imposes a time-out limit for the server to return data. As a result, Internet Explorer does not wait endlessly for the server to come back with data when the server has a problem.

In general, if a page does not return within a few minutes, you may get one of these messages. The most common causes of this error are either a slow network connection, an overloaded server, or the server you are connecting to is down. Retry your request and, if it continues to fail, select a different option from the menu above and try again later.

Note

• This message may also read "Microsoft Internet Explorer error 10060 connection timed out."

In some cases when you recieve this message the web page you are trying to access will be rendered accurately from the top of the page to an arbitrary point midway down the page, and the remainder of the page is blank or rendered inaccurately. Refreshing the page may result in a fully-formed page, although subsequent refreshes may generate the same problem. To resolve this issue, download and install the appropriate version of the Internet Explorer.

Answer No to the question and the program should work just fine. Sometimes a the web browser will receive a script error when you are using a certain page on this Site and try to debug it because script debugging is turned on in the web browser options. We recommend that you disable the script debugging option by doing the following:

1. Click on the Tools menu at the top of Internet Explorer.
2. Click on the Advanced tab.
3. Put a checkmark in the "Disable script debugging" box as shown below.
4. You must close all your Internet Explorers for this setting to take affect.
   

If the HTML Help control used by this Sites Help system is not already installed on your computer (or you have a different version), the first time you access the Help system by clicking Help on a help link you may see a dialog box that looks something like this:

This is a safety measure to prevent accidentally downloading some virulent add-in from a disreputable source. The authentication certificate provides a way to know that you are getting a valid control from a reputable source. Click Yes to install the control. If a different version of this control exists on your computer a Confirm File Replace dialog will display. Answer Yes to the overwrite queston.