The default security level set for the Internet zone by the Internet Explorer complies with our requirements. If you are using a security setting higher than Medium for the Internet zone you may have problems connecting to or viewing pages on this Site and others.

1. On the Tools menu in Internet Explorer, click Internet Options.
2. Click the Security tab.
3. Be sure the "Internet" Web content zone is selected (the globe icon). If it is not, click the Internet icon to select it.
4. If the "Internet" zone is selected verify that the security level is set to Medium. Move the slider up or down to adjust the level of security if necessary.
5. Click the OK button to apply the changes and close the Internet Options dialog box.

Notes

• The default Security setting, Medium, allows controls and plugins used by the eStore to run on your computer. You can verify control and plug-in options for the Internet zone by clicking the Customize Level button. In the section title ActiveX controls and plug-ins be sure "Enabled" is checked for "Run ActiveX controls and plug-ins" and "Script ActiveX controls marked safe for scripting."
• To set the options for the Medium security level back to their original settings, click the Default Level button.
• Depending on the version of the Explorer the default Security or Privacy setting also allow cookies to be stored.
  • If your Internet Options do not include a Privacy tab you can verify cookie options for the Internet zone by clicking the Customize Level button under the Security tab. In the Cookies section, be sure "Enabled" is checked for "Allow cookies that are stored on your computer;" and "Allow per-session cookies (not stored)."
  • If your Internet Options include a Privacy tab you can verify cookie options for the Internet zone by clicking the Advanced... button under the Privacy tab. In the Cookies section, if "Override automatic cookie handling" is enabled make sure cookie settings are not set to "Block" and that the option "Allow per-session cookies" is checked.

For more help view the Program overview topic on Program Settings

• The user name and password you were assigned are only valid at your part store's eStore. Make sure you have entered the correct url.

  Note:

  Attempting to login via http://www.iapshop.com will not connect you to your eStore.

• Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them.

  If you incorrectly enter your user name or password, you may get the following error message:

  The username or password was not found in our records. Try entering the info again, or retrieve your Secret Question for log in assistance. [Log001]

  For more help view the How to ~ Basics topic on How to log in and out.

• Each time you access your eStore's Log in page your computer is checked for specific software and hardware. The software and hardware criteria must be met before you are allowed to log in.

  Click here to View all software and hardware requirements.
• Login failure may be related to a registration error. If you are logging in for the first time and believe you have accurately typed in your user information then an error may have occurred during registration. Attempt registration again.

If you logged into the eStore, be sure to logout at the end of your shopping session. Logging out secures personal information by closing your account and preventing unauthorized access from your personal computer.

For more help view the topic on How to log in and out

• Service dealers should contact their serving store.
• Part stores should contact their sales representative.

Reasons sending an order may result in a pick ticket instead of a point of sale (pos) ticket:

• Anytime you order a part WITHOUT checking availability on the part first.
  If the store looks at the pick ticket, there will be a line item message, 5M-AVL-Unknown, which indicates part availability is unknown therefore a pick ticket was generated to allow the store to take ownership of the actual order. Availability will remain unknown until after the order is sent and a confirmation number is returned from the store's network.
• Anytime you order a part that is labeled Call for price
  In this case a line item message is not printed, the system just auto prints a pick ticket.
• Anytime you order a part that is not found (part not found) in the store's network. Line item message prints 5M-NRP.
• Anytime you order a part that is Out of Stock in the store's network. Line item message prints 5M-Locate.
• The store system is set to print pick tickets only.
• Your customer number on the store system is set to print pick tickets only.
• Depending on your store: The store system may require a PO number but your eStore is NOT set to require a PO. IF you send an order without a PO number, the store system will either print a Pick Ticket instead of a POS ticket or the system will return an error and deny the order.

• Click here to view a sample parts list with rollover help tips.
  You may experience a momentary delay while this example loads
• View the parts list help topic

Sometimes an ISP drops a customer from the Internet or an internet session stops working properly. Clicking the Refresh button on the toolbar of the browser (pictured below) or exiting the browser and starting a new Internet Explorer will generally fix the problem. If indeed the session was interrupted you will be asked to login but all of your data should be saved and available after your login.

If you are using Internet security software some settings may conflict with the transfer of information. For instance, the Privacy Control featured in the Norton Internet Security software has a setting that interferes with the parts list information that the eStore returns. In this case you would need to configure the Privacy Control to disable "Browser Privacy":

Disable Norton's "Enable Browser Privacy" setting

This Site requires Microsoft Internet Explorer browser version 6.0 or more recent versions of the IE browser. Click here to View all software and hardware requirements.

Please review the following suggestions. Adjusting your internet options to the settings described below will provide an optimal eStore operating environment.

Set pages to automatically load and allocate at least 10 MB of space for temporary internet files

Set security level to Medium for the Internet zone

Set your home page to the eStore's log in page

Reset Internet Explorer Web settings if another browser is installed

To find your Windows version

1. Click Start, and then click Run.
2. In Open, type command.
3. Click the OK button.
4. At the DOS prompt type ver and press the enter key.
5. The OS Version will dispay.
6. Close the DOS window when you are finished.

Supported Windows Operating Systems

Release	Version	File dates
Windows 98 Second Edition	4.10.2222	04/23/1999
Windows Me	4.90.3000	06/08/2000
Windows 2000	5.0.2191.1	11/30/1999-12/07/1999
Windows 2000 SP1	5.0.2195.1600	07/21/2000
Windows 2000 SP2	5.0.2195.2778	05/04/2001
Windows 2000 SP3	5.0.2195.5400	07/22/2002
Windows XP	5.1.2600.0	08/17/2001
Windows XP SP1	5.1.2600.1106	08/29/2002
Windows Vista