Common log in mistakes

If you incorrectly enter your user name or password, you may get the following error message:

The username or password was not found in our records. Try entering the info again, or retrieve your Secret Question for log in assistance. [Log001]

If any of the following conditions occur, the program will display an error message indicating that your log in failed:

• Your "Caps Lock" key is depressed by mistake (usernames and passwords are case-sensitive)
• You mistype your user name
• You enter an invalid user name
• You mistype your password
• You enter an invalid password
• The system cannot accept your log in at this time

Try again by typing more carefully. If you are still unable to log in, click the 'Forgotten your username or passowrd?' link.